101 Activities for Delivering Knock Your Socks Off Service
- Book Title:
- 101 Activities for Delivering Knock Your Socks Off Service
- Author:
- Performance Research Associate
- Item Number:
- 9780814414446
- Publisher:
- AMACOM MANAGEMENT
- Publication Date:
- 2009-07-01
- Binding:
- Paperback
$55.00
Customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? This title provides readers with practical tools to help meet their customers' needs. It teaches customer service managers and employees valuable ways to help their organizations provide world-class service.
